By Tammy Shipps
Many testers dislike seeing the dreaded “Working as Designed” rejection reason on our bug reports because, in many cases, we had no idea it was designed to work that way. To us, it just seemed like something wasn’t quite right, and it’s our job to tell you these things.
In fact, if a tester who has the perspective of a new user (someone who has no prior experience with what they’re testing and sees the environment in a way a brand-new user would) writes up a bug report on a feature that seems to be broken or working poorly, there’s a good chance new users will also think the same thing. Perhaps you should review the design and user experience to see if there’s a flaw there.
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