By Jurgen Appelo
Visualizing your workflow is a key component of agile methods. But if we want to solve problems, we have to do a bit more than just visualize them with sticky notes. We have to perform some actual problem management. And to manage problems, a good start would be to measure them. Peter Drucker once famously said, “What gets measured gets managed.” Therefore, a good question is, “How can we measure our problems in an effective way so that they get solved and things will improve?”.
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